Shipping policy
Last updated: September 18, 2026
Where we ship
We currently ship to addresses within the United States only. If we are unable to deliver to your address, we'll contact you and issue a full refund.
Shipping rates
- Orders of $50 or more: free standard shipping
- Orders under $50: $3.50 flat-rate standard shipping
Your final shipping cost is always shown at checkout before you pay.
Processing and delivery times
- Orders are processed and shipped within 1–2 business days.
- Standard delivery usually takes 2–5 business days after your order ships.
- During sales, holidays and peak season, processing and delivery may take a few days longer.
Delivery times are estimates and are not guaranteed.
Order tracking
When your order ships, we'll email you a shipping confirmation with a tracking number. Tracking information may take up to 24 hours to appear.
Changes and cancellations
We can change or cancel an order only before it ships. Please email us at support@inopro.us as soon as possible and include your order number.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we'll contact you to arrange reshipment; additional shipping charges may apply.
Lost, delayed or damaged packages
- Marked as delivered but not received: check around your delivery location and with neighbors, then contact us within 7 days of the delivery date.
- No tracking updates for 7 business days: contact us and we'll open a claim with the carrier. If the carrier confirms the package is lost, we'll send a replacement at no cost.
- Damaged or wrong item: email us within 7 days of delivery with your order number and a photo, and we'll send a free replacement.
For returns, please see our Refund Policy.
Questions
Email us at support@inopro.us. We reply within 1–2 business days.